Privacy Policy

This policy (“Privacy Policy”) applies to Friends Travels and all its subsidiaries and/or branch offices in India. It provides the practices and policies applicable to Friends Travels (including its employees, interns, contractors, consultants, clients, customers or any other party directly or indirectly engaged for business or otherwise) for handling or dealing in Personal Information, including Sensitive Personal Data or Information (as defined below) that is lawfully collected by Friends Travels. We collect personal data of our employees, potential employees, clients, suppliers, business contacts, shareholders and website users or any other individual or entities wherever required for business purposes or otherwise.

Friends Travels attaches great importance to your right to privacy and the protection of your data. We want you to feel secure that when you deal with Friends Travels, your personal data are in good hands.

Friends Travels protects your personal data following applicable laws and our data privacy policies. In addition, Friends Travels maintains appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, alteration, disclosure, or access.

General Definitions

Reference to you or your refers to any natural person providing information. Act means Information Technology Act, 2000. Information includes Personal Information and Sensitive Personal Data. SPDI includes financial, health, and confidential data.

1. Information Collection and Use

• Account Information (Name, Email, Phone, Billing)
• Contact Data for communication services
• System logs and usage data

2. How We Use Information

• Provide services
• Process transactions
• Customer support
• Marketing (with consent)
• Improve services
• Legal compliance

3. Your Choices

• Opt-out of marketing emails
• Access and update your data

4. Data Retention

We retain your data only as long as required for services and legal compliance.

5. Security

We implement strong security practices to protect your data, though no system is fully secure.

6. Updates

This Privacy Policy may be updated from time to time.

Contact Us

Email: [email protected]

Disclaimer

Website is provided “as-is”. Friends Travels is not responsible for damages arising from usage.

Copyright Infringements

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”).

A copy of your Notification will be sent to the person who posted or stored the material. You may be held liable for damages if you make false claims.

Prohibited Activities

You may not use the website for any unlawful purpose or any activity not approved by Friends Travels.

WhatsApp business policy and terms may change as per Meta policies or international laws. Friends Travels is not obligated to notify such changes.

Appendix 1

Personal Information means any data that can identify an individual directly or indirectly.

Sensitive Personal Data includes:

• Password
• Bank / Credit / Debit Card details
• Health conditions
• Medical records
• Biometric information

Information Collected from Users

• Name
• Date of Birth
• Address
• Email ID
• Gender
• Phone Number
• Transaction details

Appendix 2 & 3

Friends Travels may store employee or engagement-related data where required for business, legal, or compliance purposes.

This may include:

• Personal details (Name, DOB, Address)
• Employment history
• Educational qualifications
• Identification documents
• Contact details

Legal Compliance

Friends Travels complies with applicable data protection laws including the Information Technology Act, 2000 and related rules.

 

To Communicate with You: We may use your information to respond to your inquiries, provide customer service support, send you important information about the services, and send you marketing communications (with your consent) via different channels, including but not limited to SMS, RCS, Email, WhatsApp, and Voice.